Pembroke Hospitality can take full responsibility for the management of hotels on behalf of owners. We apply best practices and processes using the extensive experience of our team across all disciplines. We also implement our information systems that reflect the standards of a PLC environment. Our focus is to actively manage and position the hotel such that it maximizes returns for the Owner.

 We address problem areas and develop strategies for improving bottom line results including:

• Installation of appropriate financial and cost control systems
• Generation of detailed Monthly Accounts
• Detailed review of operating costs and efficiency levels and make adjustments where necessary
• Implementing Standard Operating Procedures [SOP’s] such that proper controls are in place to protect the Owner’s interests
• Purchasing and procurement effectiveness
• Revenue generation and distribution optimization strategies
• Guest Satisfaction targets and implementing measurement programs
• Reviewing IT systems and implementing Management Information improvements
• Management structure, reviews and training
• Maintenance, safety and security and compliance
• Preparation of Annual Business Plan, Capital Plan, Operating Budget and Marketing and Sales Plan
• Internal Audit Reviews

 Our involvement in the management of hotels can be a flexible arrangement based around the needs of the client in terms of duration, scope and intensity. We are happy to discuss individual requirements with Owners on a confidential basis and offer tailored solutions that satisfy the best interests of the Owner.